Refund policy

Return & Refund Policy – Hujab Ul Ummat

At Hujab Ul Ummat, we value our customers and strive to provide the best quality products. If you are not fully satisfied with your purchase, please review our return and refund policy below:

1. Return Eligibility

  • Items can be returned within 7 days of delivery.

  • The product must be unused, unwashed, and in original condition with all tags and packaging intact.

  • Any item that is damaged, worn, or altered will not be eligible for return.

2. Non-Returnable Items

  • Customized or made-to-order products.

  • Sale or discounted items (unless defective).

  • Innerwear items (if applicable) due to hygiene reasons.

3. Return Process

  • To initiate a return, contact us via:

    • WhatsApp / Email (add your contact here)

  • Provide:

    • Order number

    • Product details

    • Reason for return

  • Our team will guide you through the return process.

4. Refund Policy

  • Once we receive and inspect the returned item, we will notify you.

  • If approved, your refund will be processed within 5–7 working days.

  • Refund will be issued via:

    • Bank transfer / Easypaisa / JazzCash (mention your method)

5. Exchange Policy

  • Exchanges are only allowed for:

    • Size issues

    • Defective or wrong item received

  • Exchange requests must be made within 7 days of delivery.

6. Shipping Costs

  • Customers are responsible for return shipping charges.

  • In case of defective or incorrect items, we will cover the shipping cost.

7. Important Notes

  • Slight color differences may occur due to lighting and screen resolution.

  • We reserve the right to refuse returns that do not meet our policy conditions.

If you have any questions, feel free to contact us. We are always here to help!

Hujab Ul Ummat – Elegance with Modesty